Find answers to your most commonly asked questions.
What products does Tektone offer?
Tektone specializes in MDF decorative panels, edge banding, and cutting services. You can order these products online or visit us in-store for personalized assistance.
Do you offer custom cutting services?
Absolutely! We provide precision cutting services to ensure your MDF decorative panels are cut to your exact specifications. You can submit your measurements during the online purchase process or request the service in-store.
Can I get a sample before purchasing?
Yes, we offer samples of our MDF decorative panels and edge banding materials so you can feel confident in your selection. Visit our website to request a sample or drop by our store.
Can I buy products both online and in-store?
Yes! You can purchase our products online through our website or visit our physical store to explore our full range and consult with our experts.
How do I place an order online?
To place an order online, you need to create an account with Tektone. Once registered, simply browse our products, select the items you need, add them to your cart, and follow the checkout process. You’ll also have the option to customize your order if you require cutting services or edge banding.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options, including PayPal. All payments are processed through encrypted, secure systems.
Can I get assistance with my order or custom request?
Of course! Our team is here to help you with any questions or special requests. Feel free to contact us through our online form, give us a call, or visit us in-store for expert guidance.
How long does it take to receive my order?
Delivery times depend on your location and whether customization services are required. Standard orders are typically processed and shipped within 3-5 business days. Custom orders may take longer. Once your order is shipped, you will receive tracking information.
Do you offer shipping or local pickup?
We offer both shipping and local pickup options. During checkout, you can choose to have your order shipped directly to you, or pick it up in-store once it’s ready.
What is the Tektone Pro Program?
The Tektone Pro Program is a membership for professionals that provides access to exclusive pricing, discounts, and special benefits when purchasing MDF decorative panels, edge banding and using our cutting services.
Who can apply for the Pro Program?
The Pro Program is designed for professionals in industries like construction, carpentry, cabinetry, interior design, and other related fields. If you frequently purchase MDF decorative panels or need cutting services, this program is perfect for you.
How do I apply for the Pro Program?
To apply, you need to create an account with Tektone and complete the Pro Program application form. Once your application is reviewed and approved, you will receive access to your exclusive benefits.
What benefits does the Pro Program offer?
Members of the Pro Program enjoy:
Is there a fee to join the Pro Program?
No, the Pro Program is completely free to join, but membership is subject to approval.
How long does it take to get approved for the Pro Program?
Once you submit your application, our team will review it and notify you of the decision within 3-5 business days.
Can I use Pro Program pricing in-store as well?
Yes, once you’re approved for the Pro Program, you can access your benefits both online and in-store. Simply log into your account or mention your membership when visiting our store.
What happens if my application is not approved?
If your application is not approved, you can still shop with us at regular prices. If you believe there’s an error or want to discuss your eligibility, feel free to contact our customer service team.
How do I manage my Pro Program account?
You can manage your account by logging into the Tektone website. From there, you can view your purchase history, update your details, and track the benefits available to you.