Tektone LLC warrants its MDF panels, edge banding, and cutting and edge banding services to the original purchaser with a limited one-year warranty from the date of purchase. If any product fails under normal use due to defects in material or workmanship within this period, Tektone LLC will, at its discretion, repair or replace the defective part or re-perform the service. This warranty does not apply to products or services that have been misused, mishandled, improperly stored, modified, or installed incorrectly. Exposure to excessive moisture, temperature changes, or chemical agents will void this warranty.
Our materials may exhibit natural variations in color, grain, or texture, particularly in wood-based products. These characteristics, as well as minor dimensional changes due to environmental factors, are normal and not covered under this warranty. The warranty excludes coverage for any third-party components used in conjunction with our materials, such as hardware, fasteners, countertops, or adhesives.
This warranty is limited strictly to the repair or replacement of defective products or re-performance of services, and does not include any labor, transportation, installation, or other incidental costs. Warranty claims must include photographic evidence and proof of purchase, and must be submitted within the warranty period. No employee, dealer, or installer is authorized to alter or extend this warranty on behalf of Tektone LLC.
Order Confirmation & Accuracy
All orders are processed based on written confirmation. It is the customer’s responsibility to review and verify all details, including dimensions, quantities, and specifications. Orders will not proceed without customer approval of the final quote or work order. Once confirmed, changes or cancellations may be limited or subject to additional charges.
Receiving & Pickup Policy
Customers are responsible for inspecting all materials upon pickup or delivery. This includes verifying item quantities, checking for visible damage, and confirming the contents match the packing list. Any issues must be reported before signing the pick-up or delivery document. Tektone LLC is not liable for damage occurring during or after loading if the product leaves our warehouse without proper inspection. Customers must load their own vehicles unless otherwise agreed in advance.
Delivery Service
Tektone offers curbside delivery within designated service areas. It is the customer’s responsibility to receive and inspect all materials directly from the delivery vehicle. Any discrepancies or damages must be reported immediately to the driver and documented before acceptance. Concealed damage must be reported within 7 days of delivery, accompanied by clear photographs and description of the issue.
Returns & Restocking
Returns must be authorized in writing by Tektone LLC. No materials will be accepted without prior approval. Eligible items must be returned in their original, unopened packaging and in new condition within 30 days of invoice date. Custom-cut panels, edge banded parts, and any fabricated materials are not eligible for return. Approved returns are subject to a 20% restocking fee. Customers are responsible for transportation costs and assume all risk until items are received and inspected by Tektone.
Claims for Damaged or Missing Items
Claims for missing, damaged, or defective items must be submitted within 7 days of receipt, with order reference, detailed description, and clear photographs. Claims made after this period may not be eligible for resolution. Tektone reserves the right to repair, replace, or credit defective items, depending on product availability and inspection outcome. Replacements are subject to current inventory and standard production timelines.
Product Characteristics Disclaimer
MDF panels and edge banding materials may present variations in finish, color, and edge texture, particularly under exposure to humidity or temperature shifts. These are natural characteristics and not considered defects. Slight deviations in dimensions due to machining tolerances may occur and are within acceptable industry limits. Tektone is not responsible for improper storage, misuse, or installation errors.
Design & Custom Work
Designs and layouts provided by Tektone are offered as a courtesy to assist customers in planning. Final measurements and specifications are the customer’s responsibility. Once custom work begins, all sales are final. Tektone is not liable for fit or functional issues caused by inaccurate customer-supplied dimensions or layout errors.
Payment Terms & Pricing
All orders must be paid in full at time of confirmation unless otherwise agreed in writing. Quoted prices are valid for 30 days unless specified. Tektone reserves the right to update pricing due to material cost fluctuations or scope changes. Sales tax will be charged unless a valid resale or exemption certificate is provided before invoicing.
Governing Law
These Terms and Conditions shall be governed by the laws of the State of Florida. Any disputes arising from or related to purchases from Tektone LLC shall be settled in Miami-Dade County, Florida. The prevailing party in any dispute shall be entitled to recover reasonable attorney’s fees and costs.
Severability
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder shall remain in full force and effect.